1. Information We Collect

We may collect the following types of information when you interact with us:

Personal details (name, address, phone, email, date of birth)

Application information (household members, income, rental history)

Uploaded documents (IDs, pay stubs, benefit letters, etc.)

Communication records (emails, phone messages, text messages)

Website usage (non-identifying data such as browser type, device, and pages visited)

2. How We Use Information

Your information may be used to:

Process housing applications

Determine eligibility and maintain waitlists

Communicate about applications, services, and housing updates

Respond to maintenance requests and resident inquiries

Comply with state and federal housing regulations

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share information only as required or permitted by law, including with:

New York State Homes and Community Renewal (HCR)

The Albany Housing Authority (Section 8 administration)

Federal, state, or local agencies for compliance purposes

Service providers under contract who assist with housing operations

4. Document Uploads

When you upload documents through our website:

Files are encrypted and stored securely.

Only authorized staff may access your submissions.

Files may be retained as required by housing regulations and then deleted securely.

You may request deletion of non-required files at any time.

5. Communications & Consent

By providing your phone number or email, you consent to receive messages related to your housing application or residency.

Message frequency may vary.

Message and data rates may apply.

Reply HELP for help or STOP to opt out at any time.

6. Cookies & Website Tracking

Our website may use cookies or analytics tools to improve user experience. These tools do not collect personally identifying information.

7. Your Rights

You may:

Request a copy of your personal information on file

Ask us to correct or update inaccurate information

Request deletion of data where allowed by law

File a complaint with HCR or HUD if you believe your rights have been violated

8. Security

We use physical, administrative, and technical safeguards to protect your information. While no system is 100% secure, we take reasonable steps to ensure confidentiality.

9. Changes to this Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with a new effective date.

10. Contact Us

South Mall Towers
101 S. Pearl Street
Albany, NY 12207
Phone: 518-463-0294
Email: [email protected]